Consulting, training and project development in the luxury hotel sector.
Consulting, training and project development in the luxury hotel sector.
The course includes the choice of a specific 40-hour training module. Students may choose to attend one module or both, tailoring their learning path to their needs and interests.
A module dedicated to kitchen and pastry management, designed to train future Executive Chefs and Executive Pastry Chefs.
Students receive 40 hours of training in the following subjects: The Emotions of Taste - Culinary Arts & Pastry - Bread & Pastry - Raw or Cooked? - The Taste of the Land, the Flavours of the Seasons.
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A module dedicated to service management and guest relations - the beating heart of luxury hotel dining.
Students receive 40 hours of training in the following subjects: Fine-Dining Restaurant. Serving is the Supreme Art - From Grape to Glass. The Sommelier - Moments of Service - Let's go to the Bar.
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In the "Culinary Arts & Pastry module" module, students learn cooking techniques, the use of seasonal products, and principles of composition, developing the ability to combine ingredients harmoniously to create unique gastronomic experiences. The goal of "the Art of Luxury Service" module is to train professionals ready to become Managers in the Food & Beverage, Restaurant, Bar, Banqueting & Events departments - capable of combining technique, elegance, and relational sensitivity.
The course includes the choice of a specific 40-hour training module. Students may choose to attend one module or both, tailoring their learning path to their needs and interests.
A training module focused on Front Office operations, designed to help students develop their vocation and strengthen their operational skills.
Students receive 40 hours of training in the following subjects: From Welcome to Farewell - Gentle Hospitality - Salus per Aquam - The Keys to Success.
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A training module designed for professionals who wish to pursue a career in the world of Housekeeping.
Students receive 40 hours of training in the following subjects: A Home Away from Home - Suite - Order and Disorder - I Take Care of You: The Butler.
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In the "Art of Guest Welcome" module, the subjects are designed to provide a complete overview of the key roles within the department: Front Office Manager, Concierge, and Spa & Wellness Manager. The goal is to teach how to behave, which words to choose, and how to create authentic relationships with guests. The "Guest care excellence" module trains students for careers in Housekeeping. The specialized subjects offer an interactive learning path that also includes the role of the Butler, guardian of attention and total guest care excellence.
Three paths, one direction: bringing out the best in you. Our common modules are designed to help every student develop their natural abilities and become a conscious, capable professional ready to excel. Each module lasts 40 hours and is included in all training programmes.
Communication, economics, law, English. Because hospitality is also precision, method, and responsibility.
Study Subjects (40 hours).
An in-depth exploration of how to guide students through the digital transformation of hospitality, responding to guests' growing demand for a fully digital guest journey, from pre-stay to post-stay.
In an era dominated by artificial intelligence, the true revolution lies in giving meaning and value to hospitality writing: website copy, social media content, newsletters, emails, and guest communications.
Foundations of business economics and accounting with a focus on the hotel industry: planning, budgeting, management control, accounts receivable and payable, labour costs, and KPI analysis.
Basics of civil and criminal law applied to the sector: labor and union regulations, the national hospitality contract (CCNL), personal data processing, and GDPR principles.
A module dedicated to brand service standards, inspection processes, and hotel evaluation criteria. Understanding how excellence is built - and maintained.
English language enhancement. After an initial assessment, participants' starting level is evaluated and the number of training hours required to achieve an appropriate level of professional English is determined.
Psychology, philosophy, semiotics, music, theatre, food, and wine. A journey into the emotional dimension of hospitality - learning to manage oneself and understand others. Cooking and serving are not activities of the hands alone. In this module, students discover the emotional 'bridges' that define hospitality.
Study Subjects (40 hours).
The hotel as a theatre: what the guest sees, feels, and touches is the stage, where every gesture follows a precise script. Behind the scenes, managers and department heads orchestrate the harmony of service so that everything flows naturally.
An introduction to the value of philosophy in a fast, hyper-connected world. A space to reflect, slow down, deepen thought, and rediscover meaning in relationships.
A journey into the 'world of taste,' where nature and culture meet. Food as history, identity, sensory language, and social symbol - not just nourishment, but an experience that leaves a trace.
An itinerary through the landscapes, villages, and flavors of the island. A focus on local products and the role of food and wine as ambassadors of Sicilian gastronomic tourism.
The benefits of music for those who create it and those who listen to it. To take care of guests, one must first learn to manage emotions and develop authentic listening skills.
A module dedicated to managing emotions and understanding those of others. An invitation to discover oneself through relationships, building authentic and conscious connections.
Sustainability, marketing, safety, human resources. Because the future belongs to those who know how to adapt with intelligence and authenticity.
Study Subjects (40 hours).
From career orientation to techniques for facing a job interview. Concrete support to develop a professional project and build one's career path.
A focus on diversity management, the concepts of diversity and inclusion, and initiatives that enhance differences within organizations.
A module dedicated to environmental sustainability and the protection of socio-cultural and environmental resources - essential for truly sustainable tourism.
Territorial marketing and destination enhancement. How to tell the story of a place and promote it effectively.
Elements of workplace safety and hygiene: risks, procedures, correct behaviors, and food safety (HACCP). Professionalism also means protecting oneself and others.
A module dedicated to managing complex behaviours in the workplace. Strategies for handling difficult situations and collaborating effectively, even with challenging personalities.
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