Consulting, training and project development in the luxury hotel sector.
Consulting, training and project development in the luxury hotel sector.
Welcoming is a gesture. Hosting is an art.
Welcoming and hosting mean creating an authentic connection with people. In the world of hospitality, this requires sensitivity, attentive listening, and the ability to interpret guests' desires, transforming them into memorable experiences. This course offers a complete overview of the Front Office department, preparing professionals capable of excelling not only in guest reception but also in Housekeeping, the silent heart of the hotel.
It is an opportunity for those who wish to pursue a career in luxury hospitality, where service excellence is the key to success. Throughout the programme, students learn gestures, words, and behaviors that generate connection, beauty, knowledge, and meaningful interaction. Because hospitality is not just a profession - it is an art expressed through the care of others.
Specialized module - 40 hours
Art of Guest welcome is the module dedicated to Front Office operations, designed to help students develop their natural vocation and strengthen the operational skills required to excel in luxury hospitality.
The subjects are designed to provide a complete overview of the key roles within the department: Front Office Manager, Concierge, Spa & Wellness Manager.
An in-depth exploration of Front Office operations: tasks, PMS use, and coordination with other departments.
Kindness as a communication tool and as a way to express the concept of luxury from a new perspective.
A module dedicated to the world of wellness and the role of the Spa & Wellness Manager - a professional capable of operating with efficiency and care.
An interactive module dedicated to the role of the Concierge - the guardian of the property and a point of reference for guests, always ready to handle challenges and changes.
Specialized module - 40 hours
Guest care excellence is the module designed to train professionals who wish to pursue a career in Housekeeping.
The specific subjects also include a dedicated focus on the role of the Butler, the guardian of complete guest care.
Introduction to Housekeeping operations: tasks, use of management software, and collaboration with other departments.
A training path for future Housekeeping Managers: coordination of operations, equipment management, and interdepartmental work.
An in-depth look at Housekeeping management: planning daily activities, maintaining cleaning standards, and quality control.
An interactive module dedicated to the Butler, a professional who anticipates guests' needs and desires, offering complete and personalized care.
Beyond the two specialized modules in luxury dining and service and hospitality in luxury hotel, the Academy offers three shared disciplinary areas designed to bring out each student's potential. Each module lasts 40 hours and is included in all study programmes, contributing to a complete, transversal, and deeply human-centered education.
A module dedicated to communication and business management, integrating essential topics such as quality management, operational procedures, elements of civil and criminal law, and English language refinement. A set of transversal skills indispensable for understanding, managing, and improving the functioning of a modern hotel.
A module dedicated to the deeper dimensions of hospitality: psychology, philosophy, semiotics, food, wine, music, and theatre. Because cooking and serving are not actions of the hands alone - they are gestures that move through emotions, languages, and symbols. Students discover the 'invisible bridges' of hospitality, the ones that transform service into a human experience.
Sustainability, marketing, safety, human resources. Because the future belongs to those who know how to adapt with intelligence and authenticity.
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